Smart Design products are guaranteed to be free from defects in construction and workmanship. The manufacturer's complete responsibility is limited to the furnishing of sufficient parts and materials acknowledged to be defective. All this on the condition that the products are used for the purpose it is intended. If you have any questions, issues, or concerns about your order, reach out to our Customer Service Team via email anytime, 24/7. Our Team will do their best to respond to all emails within 24 hours. Visit us online for phone support Monday-Friday 8 am – 5 pm PST.